Questions and Answers
1) Who is Koh-Lanta-Hotel.com? Are you reliable?
Koh-Lanta-Hotel.com is the Internet Division of Royal Exclusive Travel Co., Ltd., established in Thailand since 1994. We are not simply an Internet agent who can be some body, but a legitimate travel company with a solid background. Our agency is registered with the Tourism Authority of Thailand and holding TAT license number of 11/1620. We constantly try our best effort to offer a reliable and professional service to our clients. You can find more information about us at:
2) Why are your hotel rates generally cheaper than the others?
We reserve your rooms through different hotel wholesalers who in turn got large block of rooms from the hotels, thus making our prices more competitive than the others.
3) How can I book the hotel that I am interested in?
At Koh-Lanta-Hotel.com, you can find the hotel description, various hotel photos and the room rates of the listed hotel. You can use our Online Reservation Form, with hyperlink provided at the bottom of each page to input your reservation request.
In case you would like to ask some questions prior to the booking, you can use the Send Enquiry Form instead or e-mail us at: firstname.lastname@example.org
Our Customer Service Team are highly responsive to reservation requests and enquiries. Generally you can expect our response within an hour to one business day depending upon the volume and queue.
4) What form of payment can I make? When do I pay?
When you are making the hotel reservation with us, you do not have to provide any credit card detail without knowing whether you would get the room confirmation or not. Payment will be requested before a given deadline in order to guarantee the room, ONLY AFTER you have received our confirmation e-mail. We accept Credit Card of Visa, Master and American Express. Payment by bank draft or telex transfer is also possible upon request.
Once we receive your hotel reservation request, we will immediately process your booking with the hotel. If the reply from the hotel is positive, we will send you a confirmation e-mail with a given deadline. In case the reply from the hotel is negative which could happen during the high or peak season, we will try our best to find another alternative hotel and inform you accordingly for your review and decision.
5) I would like to pay for the room directly at the hotel. Is it possible?
In the hotel industry, there are different channels of reservation to the hotel, thus resulting in different pricing structure. Although the hotel is the final accommodation provider, the room rates can be varied for the same hotel and even for the same room, depending upon through what channel the hotel receives its booking from.
The room rates provided on Koh-Lanta-Hotel.com are already the Special Discounted Rates based upon Pre-payment Basis. These rates are applicable only if booked through our website and are not available at the hotel.
In case you wish to pay your room directly at the hotel upon check in or check out, you should then make the reservation directly with the hotel or with the other travel agents that support "Direct Payment at the Hotel". As explained above, the pricing structure will be different and please be reminded that the "Discounted Rates on Pre-payment Basis" are not applicable for this reservation channel of "Direct Payment at the Hotel".
6) What is the cancellation and refund policy of the hotel after I pay?
The Cancellation Policy for each individual hotel is unlikely to be the same and can be varied depending upon the season. In every e-mail confirmation, we will notify you of the cancellation policy in case you have to cancel your booking after you make the payment. Please take note of this cancellation policy carefully since some hotel may not impose any penalty charge if cancelled X number of days before the arrival date, while some only 1 night, and while some - ALL.
We are fair and square! The remaining amount after being subjected to cancellation charges will be refunded back to you by your credit card, bank draft or bank transfer.